Form Letter from eMusic in Reply to My Rage

See the last post for the story on what's going on over at eMusic. Here's the reply they sent after I fired off an angry missive (not an attack; just letting them know I was upset over the policy change).

Obviously, it's a form letter, probably sent out to 1000 customers or more who complained about the change, and I don't believe for a minute they're taking the outcry seriously. I guess eMusic is banking on the idea that new customers signing up for the Sony back-catalog will make up for the exodus of old customers. Anyway, here's the letter I received:

Hello,

Thank you for contacting eMusic Customer Support,

We understand your concern and want to assure you that we truly value loyal customers like yourself and we are very grateful to you for staying with us this long. This is a big change, but not one that was made lightly. The new plans enable us to better compensate all of our labels, plus add new content from Sony starting in July, and even more new labels in the future. In order to offer you more content from Sony and other labels, we simply can no longer sustain the lowest cost plans that some members have, but we are pleased that we can still offer you prices at less than half the average price per download on iTunes and Amazon.

Many of you have expressed concern that eMusic is abandoning our focus on independent artists and becoming like "the big guys". This is simply not true. We've given it a lot of thought, and we're confident that we can integrate Sony music in a way that does justice to eMusic -- and not just eMusic as a business, but eMusic as those of us who use it every day know and love it. As you know, we have an exceptionally talented staff of music editors who are excited to highlight the hidden gems in Sony's deep catalog that will only compliment the collection of awesome and unusual tunes already in your eMusic collection.

So yes, while this is a big change, we believe the end result is a better music experience for everyone in the long-term. We hope you will have patience and stay with us to enjoy all the new content coming soon.

Sincerely,

Your Friends at eMusic
Regards,

Harold- eMusic Customer Support